Complaints

Are you unhappy with the service you received from Kingsford Legal Centre?

Kingsford Legal Centre welcomes and encourages feedback on services provided to our clients. If you are unhappy with the service you received at KLC you can make a complaint to the Director Kingsford Legal Centre.

This should be done as soon as possible as delays make complaints more difficult to deal with.

Write down the details of your complaint and send to:

The Director
Kingsford Legal Centre
F8 – 003 UNSW
UNSW NSW 2052

The Director will look at your complaint within 7 days. You may be contacted for more information. The Director will then decide how to best respond to your complaint and make sure action is taken. You will be told what is being done to resolve your complaint.

KLC makes a commitment to dealing with your complaint:

seriously
quickly
confidentially
without stopping your right to get more legal help from the Centre.

You can also make a complaint to Legal Services Commissioner Telephone: 9377 1800

Freecall: 1800 242 958, TTY: 9377 1855 or the Law Society Telephone: 9926 0333